Privacy Policy

Effective Date: 3/17/2026

Last Updated: 3/17/2026

Legacy Gold Exchange (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, lead forms, and SMS messaging program.

1) Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Appointment preferences

• Information you provide in forms (including Facebook/Meta lead forms)

• Communications history (SMS, calls, emails)

• Basic device/website usage data (cookies, analytics)

2) How We Use Your Information

We use information to:

• Respond to inquiries

• Schedule and manage free appraisal appointments

• Send appointment reminders and follow-up messages

• Offer rescheduling and service options (including in-home appraisal options where applicable)

• Improve customer service and operations

• Comply with legal obligations

3) SMS Messaging Program

If you opt in to SMS, we may send messages related to:

• Appointment scheduling

• Appointment reminders

• Follow-up after missed appointments

• Customer care related to your appraisal request

Message frequency may vary.

Message and data rates may apply.

You can reply STOP to opt out at any time and HELP for help.

We only send SMS to users who provide consent through approved opt-in methods (such as lead forms with SMS consent language).

4) Sharing of Information

We do not sell your personal information.

We may share data with trusted service providers (e.g., CRM, scheduling, and messaging platforms like Airtable, Cal.com, and Twilio) strictly to operate our services.

5) Data Security

We use commercially reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, but we take appropriate steps to reduce risk.

6) Data Retention

We retain personal information only as long as needed for business, legal, and compliance purposes.

7) Your Rights and Choices

You may:

• Request access to your data

• Request correction of inaccurate data

• Request deletion where legally permissible

• Opt out of SMS by replying STOP

8) Third-Party Services

Our website and processes may involve third-party platforms. Their privacy practices are governed by their own policies.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

11) Contact Us

Legacy Gold Exchange

6381 W 14300 S

HERRIMAN, UT 84096

dusty@legacygoldexchange.com

801 440 3310